IT service management according to the requirements of ISO/ IEC 20000      


IT is an essential part of business today, but there can be concerns about IT services and the way they respond to customer and business requirements.


ISO developed the first international standard applicable for the implementation and certification of an IT service management system.  

ISO/IEC 20000 helps organizations in their effort to demonstrate to customers and interested parties the use of best practices in IT services. This certification is applicable to any type of organization, no matter the size and number of employees that uses for its own purposes or provides IT services.


CERTIND provides certification services for IT service management systems according to ISO/IEC 20000.