Quality Management

 

 

Quality management systems according to ISO 9001 standard

 A quality management system certified in conformity with the requirements of ISO 9001:

 - represents the official confirmation of a certain level of performance in management;

- facilitates the access of the organization on international markets as well as the relations with authorities;

- generates trust in the products and services provided by the organization;

- represents a mean of providing credibility to business partners and state authorities;

- brings added value by using the process approach concept;

- identifies non-conformities, improves the efficiency of the business and provides an effective method for implementing corrective and preventive actions;

- eases the access to a certain range of customers, like governmental institutions;

- identifies the root cause of problems and helps finding the correct solutions in good time.  

WIth over 1 million organizations certified worldwide, ISO 9001 represents the most popular management system standard and it has demonstrated its efficiency in over 25 years of existence.

 
Quality management systems for the medical devices sector according to ISO 13485 standard  

ISO 13485:

- is an international standard that defines the requirements for a quality management system in the field of design and manufacture of medical devices;   
- is based on the requirements of ISO 9001 supplemented with requirements and elements specific to the design and manufacturing of medical devices sector;
- is addressed to manufacturers and producers of medical devices as well as service providers in the medical sector;  
- demonstrates conformity with legal and contractual requirements and aims to reduce risks over human health.

  
Quality management systems for the oil and gas industry according to ISO/ TS 29001 standard

ISO/TS 29001:
- is an international standard developed by ISO with the help of representatives of the oil and gas industry;   
- is based on the requirements of ISO 9001 standard supplemented with specific requirements for the oil and gas industry;   
- is addressed to organizations that perform activities like: design, development, install, exploitation and service of equipment and products for the chemical, petrochemical and natural gas industry.

 
Management systems for education and training according to standard ISO 29990

ISO 29990 standard:
- is addressed to organizations that provide training and education services;    
- the certification according to ISO 29990 confirms the implementation of an effective management system in design, development and performance of training programs.   


Customer contact centers management systems according to standard EN 15838

EN 15838 standard:
- is a European standard that defines the requirements for service provision in customer contact centers;  
- is applicable to organizations that hold within their structure or provide call-center activities;   
- increases economic efficiency, improves the relation with customers as well as the rate of staff retention.   

 

Quality management systems for the automotive industry according to standard IATF 16949


IATF 16949 standard:

- is an international standard that defines the requirements of a quality management system for companies in the automotive industry supply chain;   
- is based on the requirements of ISO 9001 with specific elements for the automotive industry;   
- is applicable to all companies providing products and services to the major car manufacturers.

  
Management systems for translation services according to standard ISO 17100

 

ISO 17100 standard:
- defines the requirements for translation services in terms of human and material resources, quality management, project management, contract and procedures;   
- represents a confirmation of the technical and management capacity of the provider to offer translation services in line with customer requirements.